Shipping Policy:
At Tiny Claw Pets, we ensure quick processing for all orders. Most orders placed by 2pm local time are processed the same day, while orders placed after 2pm will be processed the next day. Shipping times typically range from 2 to 5 business days within the contiguous U.S., depending on your location. We partner with reliable carriers like UPS, USPS, and FedEx to deliver your orders. Once shipped, you will receive tracking information via the email you provided. If you have any questions or concerns, feel free to contact our customer support team for assistance.
Return Policy:
We offer a hassle-free return policy, allowing returns within 60 days from the date of receipt. To ensure a smooth return process, the product must be in its original, unused condition. The customer is responsible for shipping costs associated with returns.
Refunds will be issued to the same payment method used for the original purchase. In the event of receiving a defective product or incorrect item, please contact us within 60 days to initiate the return and we will process a full refund after we receive the returned product.
Size Issues:
To avoid size issues, we provide detailed size guides on our product pages. If you need assistance with sizing, feel free to contact us before purchasing. In case of size issues, you can request an exchange or return by emailing us at support@tinyclawpets.com. We aim to respond within 12 hours to resolve any concerns.
Damaged or Lost Products:
If your product is damaged or lost during shipping due to our fault, we take full responsibility. We will either send you a replacement or issue a refund, based on your preference.
Making Returns Easy:
To initiate a return, please contact our customer support team at support@tinyclawpets.com. We will guide you through the return process and provide the necessary instructions.
Exchange Policy:
We offer exchanges for defective, damaged, or incorrectly sized products. If you wish to exchange an item, please email us at support@tinyclawpets.com for further instructions.
Shipping/Return Costs:
Please note that returns will need to be sent to the following address:
14050 NW 57th Ct. Miami Lakes, FL 33014, USA
You will be responsible for the shipping costs associated with returning the item, and shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the amount refunded.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions, please contact us at support@tinyclawpets.com or fill out our Contact Form.